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工人赔偿索赔过程中的感知公平如何影响工作场所受伤后的心理健康?

How Does Perceived Fairness in the Workers' Compensation Claims Process Affect Mental Health Following a Workplace Injury?

机构信息

Institute for Work & Health, 481 University Ave., Suite 800, Toronto, ON, M5G 2E9, Canada.

Dalla Lana School of Public Health, University of Toronto, 155 College St, Toronto, ON, M5T 3M7, Canada.

出版信息

J Occup Rehabil. 2020 Mar;30(1):40-48. doi: 10.1007/s10926-019-09844-3.

Abstract

Purpose Mental health concerns are common after a workplace injury, particularly amongst those making a compensation claim. Yet there is a lack of research exploring the effect of modifiable elements of the return-to-work process on mental health. The aim of this study is to examine the impact of perceived injustice in the interactions between claim agents and claimants on mental health symptoms in the 12-month following a musculoskeletal (MSK) workplace injury. Methods A cohort of 585 workers compensation claimants in Victoria, Australia were interviewed three times over a 12-month period following a workplace MSK injury. Perceptions of informational and interpersonal justice in claim agent interactions were measured at baseline, and the Kessler Psychological Distress (K6) scale was administered as a measure of mental health at all three timepoints. Path analyses were performed to examine the direct and indirect effects of perceived justice at baseline on concurrent and future mental health, after accounting for confounding variables. Results Each 1-unit increase in perceptions of informational and interpersonal justice, indicating poorer experiences, was associated with an absolute increase of 0.16 and 0.18 in respective K6 mental health score at baseline, indicating poorer mental health on a 5-point scale. In addition, perceived justice indirectly impacted mental health at 6-month and 12-month, through sustained negative impact from baseline as well as increased risk of disagreements between the claim agent and claimant. Conclusions This finding has highlighted the importance of perceived justice in claim agent interactions with claimants in relation to mental health following a work-related MSK injury.

摘要

目的

工作场所受伤后,人们通常会关注心理健康问题,尤其是那些提出赔偿要求的人。然而,目前缺乏研究探索可改变的工作回归过程因素对心理健康的影响。本研究旨在调查在与索赔代理人和索赔人互动过程中感知到的不公正对肌肉骨骼(MSK)工作场所受伤后 12 个月内心理健康症状的影响。

方法

在澳大利亚维多利亚州,对 585 名工作场所赔偿索赔人进行了队列研究,在 MSK 工作场所受伤后进行了为期 12 个月的 3 次访谈。在基线时测量了索赔代理人互动中的信息和人际公正感知,并用 Kessler 心理困扰(K6)量表作为所有三个时间点的心理健康测量。进行路径分析以检验基线时感知公正对同期和未来心理健康的直接和间接影响,同时考虑混杂变量。

结果

感知信息和人际公正每增加 1 个单位,表明体验较差,与基线时 K6 心理健康评分分别增加 0.16 和 0.18,表明在 5 分制上心理健康较差。此外,感知公正通过基线的持续负面影响以及索赔代理人和索赔人之间分歧的增加,间接地影响了 6 个月和 12 个月的心理健康。

结论

这一发现强调了在与工作相关的 MSK 受伤后,索赔代理人与索赔人互动中的感知公正对心理健康的重要性。

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