了解脊椎按摩师如何与患者建立信任：一项混合方法研究。
Understanding how chiropractors build trust with patients: a mixed-methods study.
作者信息
Connell Gaelan, Bainbridge Lesley
机构信息
Rehabilitation Sciences, Faculty of Medicine, The University of British Columbia.
Department of Physical Therapy, Faculty of Medicine, The University of British Columbia.
出版信息
J Can Chiropr Assoc. 2020 Aug;64(2):97-108.
INTRODUCTION
Trust is a key component of any therapeutic relationship and correlates with treatment satisfaction. Patients with high levels of trust in their healthcare providers report more beneficial heath behaviours, fewer symptoms, and a higher quality of life. The purpose of this study was to explore how chiropractors in British Columbia (BC) understand the process of building trust with patients.
DESIGN
This was a sequential exploratory mixed-methods design. Semi-structured one-on-one interviews informed an online survey that was sent to all BC Chiropractic Association members.
PARTICIPANTS
Interviews were completed by six chiropractors from the Vancouver Practice Based Research Network; an online survey was completed by 97 chiropractors.
RESULTS
Themes of honesty, communication, perceived competence, and caring emerged during interviews. Survey findings confirmed the importance of honesty, communication, and perceived competence in building trust.
CONCLUSION
Chiropractors can employ a variety of interpersonal strategies to foster trust with patients.
引言
信任是任何治疗关系的关键组成部分，与治疗满意度相关。对医疗服务提供者高度信任的患者表现出更有益的健康行为、更少的症状和更高的生活质量。本研究的目的是探讨不列颠哥伦比亚省（BC）的脊椎按摩师如何理解与患者建立信任的过程。
设计
这是一项顺序探索性混合方法设计。半结构化一对一访谈为发送给所有BC脊椎按摩师协会成员的在线调查提供了信息。
参与者
来自温哥华实践基础研究网络的六位脊椎按摩师完成了访谈；97位脊椎按摩师完成了在线调查。
结果
访谈中出现了诚实、沟通、感知能力和关怀等主题。调查结果证实了诚实、沟通和感知能力在建立信任中的重要性。
结论
脊椎按摩师可以采用多种人际策略来促进与患者的信任。
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