King Saud bin Abdulaziz University for Health Sciences.
Stud Health Technol Inform. 2022 Jun 29;295:285-288. doi: 10.3233/SHTI220718.
Telehealth services were made available in the Kingdom of Saudi Arabia through a number of different mobile applications, one of which is the Sehhaty application. Studies are needed to evaluate how consumers are perceiving these services, during the COVID-19 pandemic. This study aims to measure consumers' satisfaction with telehealth services provided by the Sehhaty application and to compare the results to other countries using similar telehealth services. The telehealth usability questionnaire (TUQ) tool was used to construct an online survey to gather consumers' usability assessment and measure satisfaction. The study provides strong evidence that Sehhaty application has a high acceptance rate among users with 76.36% overall satisfaction. Although, 44.34% of participants liked using Sehhaty application, a total of 68.87% participants prefers in-person visits. As a result, more studies need to be conducted to identify factors affecting satisfaction levels for Sehhaty telehealth solutions by the public.
沙特阿拉伯王国通过多个不同的移动应用程序提供远程医疗服务，其中一个是 Sehhaty 应用程序。在 COVID-19 大流行期间，需要研究消费者对这些服务的看法。本研究旨在衡量消费者对 Sehhaty 应用程序提供的远程医疗服务的满意度，并将结果与其他使用类似远程医疗服务的国家进行比较。使用远程医疗可用性问卷 (TUQ) 工具构建了在线调查，以收集消费者的可用性评估并衡量满意度。研究结果表明，Sehhaty 应用程序在用户中具有很高的接受率，总体满意度为 76.36%。尽管有 44.34%的参与者喜欢使用 Sehhaty 应用程序，但共有 68.87%的参与者更喜欢亲自就诊。因此，需要进行更多的研究来确定影响公众对 Sehhaty 远程医疗解决方案满意度的因素。
