Toh Seong-Yuen, Ng Su-Ann, Phoon Siok-Tien
Department of Management, Sunway University, 5, Jalan Universiti, Bandar Sunway, 47500 Petaling Jaya, Selangor Malaysia.
Educ Inf Technol (Dordr). 2023;28(3):2529-2545. doi: 10.1007/s10639-022-11288-x. Epub 2022 Aug 22.
Although recent research looked at the unified theory of acceptance and use of technology (UTAUT) model among academicians, there is still lacking an adequate account for their technology adoption intentions and behaviors in the face of the COVID-19 virus. This study applies the conservation of resource (COR) theory to ground the statistical results investigating the moderation and moderated mediation effects of COVID-19 anxiety in relation to the UTAUT model. According to the COR theory, anxiety linked with the COVID-19 pandemic endangers resources such as human connections (death of friends and relatives), job security and finances, as well as physical health and psychological well-being. Since resource loss is more salient according to COR theory, academicians are more willing to employ technologies like Zoom, MS Teams, and Google Classroom since the COVID-19 threat is existential and the resource loss is eminent. To test the theory, data was collected through an anonymous survey during the months of December 2020 and January 2021. The resultant data from 215 academicians was analyzed using Hayes Process Macro in SPSS. COVID-19 Anxiety positive moderates both the direct effects of Performance Expectance-Behavior Intention and the mediating Performance Expectance-Behavior Intension-Usage relationships. Similar results were seen for other predictors, albeit the moderated mediations for Effort Expectancy and Facilitating Conditions were not significant. These findings overwhelmingly corroborate the claims that COR theory more comprehensively explains the effects of COVID-19 anxiety among academicians in relation to the UTAUT model.
尽管最近的研究探讨了院士群体中的技术接受与使用统一理论（UTAUT）模型，但在面对新冠病毒时，对于他们的技术采纳意图和行为仍缺乏充分的解释。本研究应用资源守恒（COR）理论来支持关于新冠焦虑对UTAUT模型的调节作用和调节中介效应的统计结果。根据COR理论，与新冠疫情相关的焦虑会危及诸如人际关系（朋友和亲属的死亡）、工作保障和财务状况，以及身体健康和心理健康等资源。由于根据COR理论，资源损失更为突出，院士们更愿意采用诸如Zoom、微软团队和谷歌课堂等技术，因为新冠威胁是实实在在的，且资源损失很明显。为了验证该理论，在2020年12月至2021年1月期间通过匿名调查收集了数据。使用SPSS中的海耶斯过程宏对215位院士的最终数据进行了分析。新冠焦虑正向调节了绩效期望与行为意图之间的直接效应以及中介的绩效期望 - 行为意图 - 使用关系。其他预测因素也出现了类似结果，尽管努力期望和便利条件的调节中介效应不显著。这些发现有力地证实了COR理论更全面地解释了新冠焦虑对院士群体中UTAUT模型的影响这一说法。
