Smalley Joshua M, Lozano Janelle M, McMahon Chari' J, Colburn Jeffrey A
San Antonio Uniformed Services Health Education Consortium, San Antonio, Texas, USA.
59th Medical Wing, Wilford Hall Ambulatory Surgical Center, Lackland AFB, Texas, USA.
Transgend Health. 2022 Apr 11;7(2):150-158. doi: 10.1089/trgh.2020.0167. eCollection 2022 Apr.
PURPOSE: To describe the development of the United States Air Force's (USAF) telehealth program from fall 2017 through fall of 2020 in response to the unique challenges associated with providing care for a global transgender military population. METHODS: Telehealth visit completion rates were monitored at time of encounters and through electronic health record reports. Patient satisfaction data were obtained by immediate postvisit survey, across provider care received, logistics of setting up the appointment, and quality of the virtual health system connection. Patient cases highlighting opportunities for transgender telehealth were summarized. RESULTS: Between September 9, 2019 and October 28, 2020, 99 telehealth encounters with video-to-video connection occurred. Twenty-three of the encounters were for gender-affirming hormone therapy, 17 for mental health visits, and 59 for speech therapy. Thirty-five surveys were collected from 20 patients. Overall patients were "satisfied" or "very satisfied" with providers' ability to manage their chief complaint through this modality (average 4.9 out of 5 on 1 to 5 scale with 1 being "very dissatisfied" and 5 being "very satisfied") and "strongly agree" that telehealth is an effective means to accomplish care (average score 4.8 on 1 to 5 scale with 1 being "strongly disagree" and 5 "strongly agree"). Services provided spanned 11 USAF bases worldwide. CONCLUSIONS: Telehealth is successful in ensuring ongoing transgender health care services for a global military population. The success of this program may have implications for future military and civilian endeavors to bridge care gaps for transgender patients in resource-poor or distant-site locations.
目的:描述美国空军远程医疗项目在2017年秋季至2020年秋季的发展情况,以应对为全球跨性别军人提供护理所面临的独特挑战。 方法:在会诊时以及通过电子健康记录报告监测远程医疗就诊完成率。通过就诊后立即进行的调查获取患者满意度数据,涉及所接受的医疗服务提供者、预约安排的后勤情况以及虚拟健康系统连接的质量。总结了突出跨性别远程医疗机会的患者案例。 结果:在2019年9月9日至2020年10月28日期间,发生了99次视频对视频连接的远程医疗会诊。其中23次会诊是关于性别确认激素治疗,17次是心理健康就诊,59次是言语治疗。从20名患者那里收集了35份调查问卷。总体而言,患者对医疗服务提供者通过这种方式处理其主要诉求的能力“满意”或“非常满意”(在1至5分的量表上平均得分为4.9分,1分为“非常不满意”,5分为“非常满意”),并且 “强烈同意” 远程医疗是实现护理的有效手段(在1至5分的量表上平均得分为4.8分,1分为“强烈不同意”,5分为“强烈同意”)。所提供的服务覆盖了全球11个美国空军基地。 结论:远程医疗成功地为全球军人确保了持续的跨性别医疗保健服务。该项目的成功可能对未来军队和平民为资源匮乏或偏远地区的跨性别患者弥合护理差距的努力产生影响。
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