Khojah Imad M, Alghamdi Maha K, Alahmari Bassam M, Alzahrani Maria A, Alshehri Hassan G, Farahat Jamal S, Merdad Ghada A, Aalam Ahmed
Emergency Medicine, King Abdulaziz University, Jeddah, SAU.
Emergency Medicine, King Abdulaziz University Hospital, Jeddah, SAU.
Cureus. 2022 Dec 22;14(12):e32844. doi: 10.7759/cureus.32844. eCollection 2022 Dec.
Background The level of patient satisfaction and, ultimately, the assessment of the quality of care are greatly influenced by physicians' capacity to leave a positive impression on patients during provider-patient interactions. The way doctors dress affects how people view their care. There have been few studies on the impact of doctors' attire on patient confidence and trust. The objective of this study is to assess patients' preferences concerning specific cultural attire and its influence on patients' trust, compliance, and perceptions of the quality of care in the emergency department. Methods A cross-sectional study was performed using the survey methodology for patients in emergency departments. Participants completed a written survey after reviewing doctors' portraits in different dress styles. Respondents were asked questions about the importance of the health service providers' attire in the emergency department on the patient's perception. The Statistical Package for Social Sciences version 21 (SPSS; IBM Inc., Armonk, New York) was used to perform the analysis after the data were entered into Microsoft Excel 2016 (Microsoft, Redmond, Washington). The categorical analysis was performed using the Chi-squared test to explore for relationships between the results and various variables. Result A self-administered questionnaire was completed by 395 patients; two responses were excluded for lack of completeness of the answers in it: 33.8%) were males (66.2%) were females (56.7%) were married (73.8%) completed university education (44.8%) were employed and (74.5%) with excellent health conditions. The questionnaire was devoted to the local setting, with pictures of the health care provider (male and female), in different types of doctor's attire included. Respondents overwhelmingly prefer male emergency physicians to dress in medical scrub (50%, p=.0001) and prefer female emergency physicians to dress in a medical scrub with a white coat (68.7%, p=.0001). Conclusion First impressions based on a physician's appearance serve as the foundation for assumptions about trust, confidence, and competency, particularly in circumstances when patients or family members do not already have a relationship with the provider.
背景 患者满意度水平以及最终对医疗质量的评估在很大程度上受到医生在医患互动过程中给患者留下积极印象的能力的影响。医生的着装方式会影响人们对其医疗服务的看法。关于医生着装对患者信心和信任的影响的研究很少。本研究的目的是评估患者对特定文化着装的偏好及其对急诊科患者信任、依从性和医疗质量认知的影响。方法 采用调查方法对急诊科患者进行横断面研究。参与者在查看不同着装风格的医生画像后完成一份书面调查。受访者被问及医疗服务提供者着装在急诊科对患者认知的重要性。将数据录入Microsoft Excel 2016（微软公司，华盛顿州雷德蒙德）后，使用社会科学统计软件包第21版（SPSS；IBM公司，纽约州阿蒙克）进行分析。使用卡方检验进行分类分析，以探索结果与各种变量之间的关系。结果 395名患者完成了一份自填式问卷；因答案不完整排除两份回复：男性占33.8%，女性占66.2%，已婚占56.7%，完成大学教育占73.8%，就业占44.8%，健康状况良好占74.5%。问卷针对当地情况，包含医疗服务提供者（男性和女性）不同类型医生着装的图片。受访者绝大多数更喜欢男性急诊科医生穿着医用工作服（50%，p = .0001），更喜欢女性急诊科医生穿着带白大褂的医用工作服（68.7%，p = .0001）。结论 基于医生外表的第一印象是对信任、信心和能力假设的基础，特别是在患者或家庭成员与提供者尚无关系的情况下。
