Filella Gemma, Ros-Morente Agnès
Department of Pedagogy, University of Lleida, Lleida, Spain.
Front Psychol. 2023 Jan 13;13:935726. doi: 10.3389/fpsyg.2022.935726. eCollection 2022.
Emotions are key to conflict resolution: to resolve conflict situations assertively, we must be able to manage the emotions that cause them. After a detailed analysis of the relevant theoretical framework, this paper presents a theoretical emotion management model aimed at assertive conflict resolution. The model, which is described step by step, has been transformed into an interactive program for students, implemented, and assessed in a population aged 8-16 years. The model is divided into four steps or phases. The first is emotional awareness, which consists of understanding and legitimating emotions; the second focuses on reducing emotional intensity and impulsivity; the third encompasses the use of different emotion regulation strategies; and the fourth and final step is assertive communication. Training in this process results in better emotion management, which eventually leads to greater wellbeing and a more positive assessment of new conflicts and aids in the assertive resolution thereof. The final section of the paper summarizes the most important evidence and outcomes of the use of the Happy software so far.
要坚定地解决冲突情况，我们必须能够管理引发冲突的情绪。在对相关理论框架进行详细分析之后，本文提出了一个旨在坚定解决冲突的理论性情绪管理模型。该模型逐步进行了描述，并已转化为面向学生的交互式程序，在8至16岁的人群中实施并进行了评估。该模型分为四个步骤或阶段。第一步是情绪觉察，包括理解情绪并使其合理化；第二步着重于降低情绪强度和冲动性；第三步涵盖使用不同的情绪调节策略；第四步也是最后一步是坚定沟通。在此过程中的训练会带来更好的情绪管理，最终导致更高的幸福感以及对新冲突更积极的评估，并有助于坚定地解决这些冲突。本文的最后一部分总结了到目前为止使用“快乐”软件的最重要证据和成果。
