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Secure Messaging for Diabetes Management: Content Analysis.

作者信息

Robinson Stephanie A, Zocchi Mark, Purington Carolyn, Am Linda, DeLaughter Kathryn, Vimalananda Varsha G, Netherton Dane, Ash Arlene S, Hogan Timothy P, Shimada Stephanie L

机构信息

Center for Healthcare Organization and Implementation Research, Veterans Affairs Bedford Healthcare System, Bedford, MA, United States.

The Pulmonary Center, Boston University School of Medicine, Boston, MA, United States.

出版信息

JMIR Diabetes. 2023 Mar 23;8:e40272. doi: 10.2196/40272.


DOI:10.2196/40272
PMID:36951903
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC10131591/
Abstract

BACKGROUND: Secure messaging use is associated with improved diabetes-related outcomes. However, it is less clear how secure messaging supports diabetes management. OBJECTIVE: We examined secure message topics between patients and clinical team members in a national sample of veterans with type 2 diabetes to understand use of secure messaging for diabetes management and potential associations with glycemic control. METHODS: We surveyed and analyzed the content of secure messages between 448 US Veterans Health Administration patients with type 2 diabetes and their clinical teams. We also explored the relationship between secure messaging content and glycemic control. RESULTS: Explicit diabetes-related content was the most frequent topic (72.1% of participants), followed by blood pressure (31.7% of participants). Among diabetes-related conversations, 90.7% of patients discussed medication renewals or refills. More patients with good glycemic control engaged in 1 or more threads about blood pressure compared to those with poor control (37.5% vs 27.2%, P=.02). More patients with good glycemic control engaged in 1 more threads intended to share information with their clinical team about an aspect of their diabetes management compared to those with poor control (23.7% vs 12.4%, P=.009). CONCLUSIONS: There were few differences in secure messaging topics between patients in good versus poor glycemic control. Those in good control were more likely to engage in informational messages to their team and send messages related to blood pressure. It may be that the specific topic content of the secure messages may not be that important for glycemic control. Simply making it easier for patients to communicate with their clinical teams may be the driving influence between associations previously reported in the literature between secure messaging and positive clinical outcomes in diabetes.

摘要

相似文献

[1]
Secure Messaging for Diabetes Management: Content Analysis.

JMIR Diabetes. 2023-3-23

[2]
An analysis of patient-provider secure messaging at two Veterans Health Administration medical centers: message content and resolution through secure messaging.

J Am Med Inform Assoc. 2017-9-1

[3]
Patient Centeredness in Electronic Communication: Evaluation of Patient-to-Health Care Team Secure Messaging.

J Med Internet Res. 2018-3-8

[4]
Differences in Secure Messaging, Self-management, and Glycemic Control Between Rural and Urban Patients: Secondary Data Analysis.

JMIR Diabetes. 2021-11-19

[5]
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J Med Internet Res. 2018-7-11

[6]
Evaluating user experiences of the secure messaging tool on the Veterans Affairs' patient portal system.

J Med Internet Res. 2014-3-6

[7]
Understanding Secure Messaging in the Inpatient Environment: A New Avenue for Communication and Patient Engagement.

Appl Clin Inform. 2018-12-5

[8]
Large-Scale Survey Findings Inform Patients' Experiences in Using Secure Messaging to Engage in Patient-Provider Communication and Self-Care Management: A Quantitative Assessment.

J Med Internet Res. 2015-12-21

[9]
Secure Messaging, Diabetes Self-management, and the Importance of Patient Autonomy: a Mixed Methods Study.

J Gen Intern Med. 2020-10

[10]
Care Partner Engagement in Secure Messaging Between Patients With Diabetes and Their Clinicians: Cohort Study.

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引用本文的文献

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[2]
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本文引用的文献

[1]
Differences in Secure Messaging, Self-management, and Glycemic Control Between Rural and Urban Patients: Secondary Data Analysis.

JMIR Diabetes. 2021-11-19

[2]
Patient portal engagement and diabetes management among new portal users in the Veterans Health Administration.

J Am Med Inform Assoc. 2021-9-18

[3]
Associations Between Patient Health Outcomes and Secure Message Content Exchanged Between Patients and Clinicians: Retrospective Cohort Study.

J Med Internet Res. 2020-10-29

[4]
Secure Messaging, Diabetes Self-management, and the Importance of Patient Autonomy: a Mixed Methods Study.

J Gen Intern Med. 2020-10

[5]
Look Who's Talking: Application of a Theory-Based Taxonomy to Patient-Clinician E-mail Messages.

Telemed J E Health. 2020-11

[6]
Abridged for Primary Care Providers.

Clin Diabetes. 2020-1

[7]
Interventions to increase patient portal use in vulnerable populations: a systematic review.

J Am Med Inform Assoc. 2019-8-1

[8]
Differences in Rural and Urban Health Information Access and Use.

J Rural Health. 2018-11-16

[9]
Dose effect of patient-care team communication via secure portal messaging on glucose and blood pressure control.

J Am Med Inform Assoc. 2018-6-1

[10]
Prevalence of and Trends in Diabetes Among Veterans, United States, 2005-2014.

Prev Chronic Dis. 2017-12-14

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