Syn Sue Yeon, Sinn Donghee, Kim Sujin
Department of Library and Information Science, The Catholic University of America, 620 Michigan Ave., N.E., Washington, DC 20064, United States.
College of Emergency Preparedness, Homeland Security, and Cybersecurity, University at Albany, 135 Western Ave., Albany, NY 12222, United States.
Libr Inf Sci Res. 2023 Jul;45(3):101248. doi: 10.1016/j.lisr.2023.101248. Epub 2023 May 9.
Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were analyzed to identify library services. A total of 751 Tweets were coded with thematic tags by service types and innovative approaches. Using the social innovation typology by Winberry and Potnis (2021), their typology was revised to show public libraries' innovative services under the emergency circumstances. The findings suggested significant differences within social innovation categories and newly emerged themes. The revised social innovation typology developed from Twitter data during the pandemic includes nine major categories of public libraries' innovative service types and provides updated insights into how public libraries continue to serve as important community resources using innovative approaches. The revised typology will be useful for future research in describing future innovation and assessing the endurance of pandemic-era service innovations.
公共图书馆需要迅速应对新冠疫情带来的新挑战，以继续提供服务。本研究旨在了解疫情期间公共图书馆的创新服务，并提供一种代表其服务的类型学。对12家大型公共图书馆的推特信息进行了分析，以确定图书馆服务。共有751条推文按服务类型和创新方法进行了主题标签编码。利用温伯里和波特尼斯（2021年）的社会创新类型学，对其类型学进行了修订，以展示紧急情况下公共图书馆的创新服务。研究结果表明，社会创新类别和新出现的主题存在显著差异。从疫情期间推特数据发展而来的修订后的社会创新类型学包括公共图书馆创新服务类型的九个主要类别，并提供了关于公共图书馆如何利用创新方法继续作为重要社区资源发挥作用的最新见解。修订后的类型学将有助于未来研究描述未来的创新，并评估疫情时代服务创新的持久性。
