Addressing social isolation and loneliness in older adults at the health plan level: A quality improvement project.

The aim of this quality improvement project was to develop and implement a strategy to address social isolation and loneliness in older adults at the health plan level. Validated tools were utilized to identify health plan members experiencing social isolation and/or loneliness. Identified members were offered a home-based intervention which consisted of a befriending model provided through in-home caregiver visits (n = 26) as well as a social prescribing (navigation) model (n = 23) to connect members to community resources. The quality improvement project demonstrated that validated assessment tools can successfully identify older health plan members experiencing social isolation and/or loneliness. In addition, the project results indicated that befriending through in-home caregiver visits and social navigation can improve social isolation and loneliness scores. Additional studies are needed to determine the significance of these improvements and if social navigation adds any additional benefit compared to in-home caregiver visits alone.