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Implementation of Chatbot Technology in Health Care: Protocol for a Bibliometric Analysis.

作者信息

Ni Zhao, Peng Mary L, Balakrishnan Vimala, Tee Vincent, Azwa Iskandar, Saifi Rumana, Nelson LaRon E, Vlahov David, Altice Frederick L

机构信息

School of Nursing, Yale University, Orange, CT, United States.

Center for Interdisciplinary Research on AIDS, Yale University, New Haven, CT, United States.

出版信息

JMIR Res Protoc. 2024 Feb 15;13:e54349. doi: 10.2196/54349.


DOI:10.2196/54349
PMID:38228575
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC10905346/
Abstract

BACKGROUND: Chatbots have the potential to increase people's access to quality health care. However, the implementation of chatbot technology in the health care system is unclear due to the scarce analysis of publications on the adoption of chatbot in health and medical settings. OBJECTIVE: This paper presents a protocol of a bibliometric analysis aimed at offering the public insights into the current state and emerging trends in research related to the use of chatbot technology for promoting health. METHODS: In this bibliometric analysis, we will select published papers from the databases of CINAHL, IEEE Xplore, PubMed, Scopus, and Web of Science that pertain to chatbot technology and its applications in health care. Our search strategy includes keywords such as "chatbot," "virtual agent," "virtual assistant," "conversational agent," "conversational AI," "interactive agent," "health," and "healthcare." Five researchers who are AI engineers and clinicians will independently review the titles and abstracts of selected papers to determine their eligibility for a full-text review. The corresponding author (ZN) will serve as a mediator to address any discrepancies and disputes among the 5 reviewers. Our analysis will encompass various publication patterns of chatbot research, including the number of annual publications, their geographic or institutional distribution, and the number of annual grants supporting chatbot research, and further summarize the methodologies used in the development of health-related chatbots, along with their features and applications in health care settings. Software tool VOSViewer (version 1.6.19; Leiden University) will be used to construct and visualize bibliometric networks. RESULTS: The preparation for the bibliometric analysis began on December 3, 2021, when the research team started the process of familiarizing themselves with the software tools that may be used in this analysis, VOSViewer and CiteSpace, during which they consulted 3 librarians at the Yale University regarding search terms and tentative results. Tentative searches on the aforementioned databases yielded a total of 2340 papers. The official search phase started on July 27, 2023. Our goal is to complete the screening of papers and the analysis by February 15, 2024. CONCLUSIONS: Artificial intelligence chatbots, such as ChatGPT (OpenAI Inc), have sparked numerous discussions within the health care industry regarding their impact on human health. Chatbot technology holds substantial promise for advancing health care systems worldwide. However, developing a sophisticated chatbot capable of precise interaction with health care consumers, delivering personalized care, and providing accurate health-related information and knowledge remain considerable challenges. This bibliometric analysis seeks to fill the knowledge gap in the existing literature on health-related chatbots, entailing their applications, the software used in their development, and their preferred functionalities among users. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID): PRR1-10.2196/54349.

摘要

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Evaluating the Usability of an HIV Prevention Artificial Intelligence Chatbot in Malaysia: National Observational Study.

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[3]
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[5]
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本文引用的文献

[1]
ChatGPT: promise and challenges for deployment in low- and middle-income countries.

Lancet Reg Health West Pac. 2023-9-15

[2]
Innovating Healthcare: The Role of ChatGPT in Streamlining Hospital Workflow in the Future.

Ann Biomed Eng. 2024-4

[3]
Evolution of Healthcare with ChatGPT: A Word of Caution.

Ann Biomed Eng. 2023-8

[4]
Ethics of large language models in medicine and medical research.

Lancet Digit Health. 2023-6

[5]
ChatGPT Utility in Healthcare Education, Research, and Practice: Systematic Review on the Promising Perspectives and Valid Concerns.

Healthcare (Basel). 2023-3-19

[6]
Will ChatGPT transform healthcare?

Nat Med. 2023-3

[7]
Evaluating the Feasibility of ChatGPT in Healthcare: An Analysis of Multiple Clinical and Research Scenarios.

J Med Syst. 2023-3-4

[8]
ChatGPT and antimicrobial advice: the end of the consulting infection doctor?

Lancet Infect Dis. 2023-4

[9]
Formative Evaluation of the Acceptance of HIV Prevention Artificial Intelligence Chatbots By Men Who Have Sex With Men in Malaysia: Focus Group Study.

JMIR Form Res. 2022-10-6

[10]
An mHealth Intervention to Improve Medication Adherence and Health Outcomes Among Patients With Coronary Heart Disease: Randomized Controlled Trial.

J Med Internet Res. 2022-3-9

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