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培训与发展、职业发展以及组织承诺作为工作绩效的预测指标。

Training & development, career development, and organizational commitment as the predictor of work performance.

作者信息

Hosen Sharif, Hamzah Siti Raba'ah, Arif Ismail Ismi, Noormi Alias Siti, Faiq Abd Aziz Mohd, Rahman Md Mizanur

机构信息

Faculty of Educational Studies, Universiti Putra Malaysia, 43400, UPM, Serdang, Selangor, Malaysia.

Brac Business School, Brac University, Dhaka, Bangladesh.

出版信息

Heliyon. 2023 Dec 18;10(1):e23903. doi: 10.1016/j.heliyon.2023.e23903. eCollection 2024 Jan 15.

Abstract

This study aims to justify the mediating effect of organizational commitment in the association between training and development, career development, and work performance. Data was collected from 362 frontline hotel employees through a survey by random sampling technique. The analysis methodology comprises descriptive statistics, measurement, and structure models through SPSS 23 and Smarts PLS 3.0. This study significantly examined the correlation between training and development and work performance, career development, and work performance. Moreover, organizational commitment in the hotel sector is significantly associated with work performance. Furthermore, the significant correlation between training and development and work performance career development among hotel personnel is mediated by organizational commitment. Owners and managers should know the necessary policies to enhance employees' work performance and organizational commitment and consider appropriate behaviour. Besides, all required facilities for enhancing career development and training and development should be implemented to strengthen hotels' present and future demands. It is furthered by the study's explanations of the results and their limitations, which also included suggestions for future research possibilities. This research filled the gap in the hotel industry in Bangladesh, where study works into wide-ranging training and development, career development practices, organizational commitment, and work performance were rare.

摘要

本研究旨在验证组织承诺在培训与发展、职业发展和工作绩效之间的关联中所起的中介作用。通过随机抽样技术进行问卷调查,从362名酒店一线员工收集数据。分析方法包括通过SPSS 23和Smart PLS 3.0进行描述性统计、测量模型和结构模型分析。本研究显著检验了培训与发展与工作绩效、职业发展与工作绩效之间的相关性。此外,酒店行业的组织承诺与工作绩效显著相关。此外,酒店员工培训与发展和工作绩效、职业发展之间的显著相关性是由组织承诺介导的。业主和经理应了解提高员工工作绩效和组织承诺的必要政策,并考虑适当的行为。此外,应实施所有促进职业发展以及培训与发展所需的设施,以满足酒店当前和未来的需求。该研究对结果及其局限性的解释进一步推动了这一点,其中还包括对未来研究可能性的建议。本研究填补了孟加拉国酒店业的空白,该国在广泛的培训与发展、职业发展实践、组织承诺和工作绩效方面的研究工作很少。

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