Alburmawi Ruba Ahmad, Hamdan Khaldoun, Shaheen Abeer, Albqoor Maha Alkaid
Doctor of Pharmacy, The University of Jordan, Amman, Jordan.
Department of Acute and Chronic Care Nursing, Faculty of Nursing, Al-Ahliyya Amman University, Amman, Jordan.
Public Health Nurs. 2024 May-Jun;41(3):466-475. doi: 10.1111/phn.13296. Epub 2024 Mar 11.
To evaluate patients' satisfaction levels with primary healthcare services and providers in Jordan and assess differences in patients' satisfaction in relation to sociodemographic factors and accessibility to primary healthcare.
A descriptive cross-sectional design was used in this study.
A convenient sampling technique was utilized.
A 34-item survey instrument was adopted and distributed to patients in nine primary healthcare centers in Amman in the period between October and December 2022.
A total of 225 patients completed the survey. The mean total score for patient satisfaction with primary healthcare services was 25.22 (SD = 4.13). There were significant differences in satisfaction with services in terms of educational level, visitation reason, mode of transportation, availability of parking, and suitably designed for patients with disabilities. Furthermore, the mean total score for patient satisfaction with primary healthcare providers was 22.85 (SD = 5.86). There were significant differences in relation to visitation reason, mode of transportation, and parking space availability.
It is important to improve patient satisfaction in primary healthcare facilities, and the Ministry of Health should implement policies for improving the quality of services provided by primary healthcare.
评估约旦患者对初级医疗服务及服务提供者的满意度，并评估患者满意度在社会人口统计学因素和初级医疗可及性方面的差异。
本研究采用描述性横断面设计。
采用便利抽样技术。
采用一份包含34个条目的调查问卷，并于2022年10月至12月期间分发给安曼9个初级医疗中心的患者。
共有225名患者完成了调查。患者对初级医疗服务满意度的总平均分是25.22（标准差=4.13）。在教育水平、就诊原因、交通方式、停车位可用性以及是否为残疾患者进行合理设计等方面，服务满意度存在显著差异。此外，患者对初级医疗服务提供者满意度的总平均分是22.85（标准差=5.86）。在就诊原因、交通方式和停车位可用性方面存在显著差异。
提高初级医疗设施中的患者满意度很重要，卫生部应实施相关政策以提高初级医疗提供的服务质量。
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