Application of Visual Management in Enhancing Work Quality within the Central Sterile Supply Department.

OBJECTIVE

This study aims to investigate the implementation of visual management in the central sterile supply department, focusing on enhancing work efficiency, improving work quality, reducing errors and accidents, and elevating the satisfaction levels of clinical departments.

METHODS

Visual flow diagrams were carefully developed and classified by a dedicated team from July to August 2021, led by an established visual management team. Subsequently, department staff underwent organized training sessions to understand the concepts, requirements, and contents of these visual management flow diagrams through a related examination. The application of visual flow diagrams extended to instruments and equipment, infection control, and instrument package management. To assess the impact, a control group comprising 400 pieces of instruments used in the operating room and clinical practice in June 2021 and an observation group with 400 pieces for surgical instruments and clinical use in October 2021 were selected using a convenience sampling method. The study analyzed and compared the qualified rate of instrument cleaning, the qualified rate of instrument packaging, and clinical satisfaction between the two groups.

RESULTS

The device qualified rates for instrument cleaning in the observation and control groups were 99% and 95%, respectively; for instrument packaging, they were 96% and 92%. Clinical satisfaction rates were 99% and 90%, respectively. These findings indicate an improved qualified rate for instrument cleaning, instrument packaging, and clinical satisfaction in the observation group compared to the control group before the implementation of visual management, with statistically significant differences (P = .000).

CONCLUSIONS

The application of visual flow diagrams has a significant positive impact on the work quality in the central sterile supply department and enhances clinical work satisfaction. This approach is deemed suitable for broader promotion.