Professor Emeritus, Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, ON.
Director, Patient Safety, Equity and Engagement, Healthcare Excellence Canada, Toronto, ON.
Healthc Pap. 2024 Jul;22(SP):28-36. doi: 10.12927/hcpap.2024.27370.
Engagement-capable environments enable strategies and processes supporting patient engagement. However, research using this framework has not fully explored how leaders can help to shape organizational cultures that sustain engagement over time, even during crises such as the COVID-19 pandemic. Using interviews and documents from the Holland Bloorview Kids Rehabilitation Hospital in Toronto, ON, prior to and after the pandemic, we examine the maturation of their engagement practices and culture to illustrate how a supportive culture developed and shaped their responses to this crisis. Further exploration of such dynamics could inform leaders designing engagement strategies with greater impact and sustainment.
有能力吸引患者参与的环境可以支持采取支持患者参与的策略和流程。然而，利用这一框架开展的研究尚未充分探讨领导者如何帮助塑造组织文化，以便使患者能够长期参与，即使在 COVID-19 大流行等危机期间也能如此。我们利用安大略省多伦多 Holland Bloorview Kids 康复医院在大流行之前和之后的访谈和文件，考察了其参与实践和文化的成熟过程，以说明支持性文化是如何发展并塑造其对这一危机的应对方式的。进一步探讨这些动态因素可以为设计更有影响力和更能持续的参与策略的领导者提供信息。
