Department of Information Technology, Uppsala University, Sweden.
Department of Informatics and Media, Uppsala University, Sweden.
Stud Health Technol Inform. 2024 Aug 22;316:751-755. doi: 10.3233/SHTI240522.
Informal caregivers (ICs), including the patient's spouse, close relatives, or friends, play an important role in caregiving individuals with head and neck cancer (HNC). AI-based chatbots might offer information and assistance related to caregiving. This study presents the viewpoints of ICs and healthcare professionals (HCPs) on using AI-based chatbots in caring for individuals with HNC. A total of six focus groups were conducted with 15 ICs and 13 HCPs from three Swedish university hospitals. The study uncovers a widespread hesitancy toward the intention to use AI-based chatbots among ICs and HCPs. Factors contributing to this reluctance include their distrust in chatbot-provided information, negative past experiences of using chatbots, and lack of human connection in chatbot interactions. Embracing a holistic approach is crucial when designing chatbots, ensuring active user engagement and incorporating their perspectives into the design process.
非专业照护者（ICs），包括患者的配偶、近亲或朋友，在照护头颈部癌症（HNC）患者方面发挥着重要作用。基于人工智能的聊天机器人可能会提供与照护相关的信息和帮助。本研究介绍了非专业照护者和医疗保健专业人员（HCPs）对在 HNC 患者照护中使用基于人工智能的聊天机器人的看法。在瑞典的三家大学医院中，共进行了六组焦点小组讨论，参与者包括 15 名非专业照护者和 13 名医疗保健专业人员。研究发现，非专业照护者和 HCPs 普遍对使用基于人工智能的聊天机器人的意图持犹豫态度。导致这种不情愿的因素包括他们对聊天机器人提供的信息的不信任、过去使用聊天机器人的负面经历，以及在聊天机器人交互中缺乏人际联系。在设计聊天机器人时，采用整体方法至关重要，确保用户积极参与，并将他们的观点纳入设计过程。
