从线上到线下:中国老年人获取不同来源的在线健康信息如何影响以患者为中心的沟通?患者激活以及患者与医护人员对在线健康信息的讨论所起的作用。
From Online to Offline: How Different Sources of Online Health Information Seeking Affect Patient-Centered Communication in Chinese Older Adults? The Roles of Patient Activation and Patient-Provider Discussion of Online Health Information.
作者信息
Lai Yuyuan Kylie, Ye Jizhou Francis, Yan Changhao, Zhang Luxi, Zhao Xinshu, Liu Matthew Ting Chi
机构信息
Institute of Collaborative Innovation, University of Macau.
Department of Communication, University of Oklahoma.
出版信息
Health Commun. 2024 Oct 22:1-12. doi: 10.1080/10410236.2024.2419194.
Despite the increasing prevalence of online health information seeking (OHIS) among older adults, its impact on patient-centered communication (PCC) outcomes remains unclear. Drawing from Street's ecological framework of communication in medical encounters, the present study examined the mediation role of patient activation in the relationship between OHIS across three media channels - social media, search engines, and mobile health applications (mHealth apps) - and PCC. Furthermore, it examines the moderation effect of patient-provider discussions of online health information. A national survey of 916 older Chinese adults aged 60-78 was conducted. The findings indicate that OHIS across the three channels can indirectly enhance PCC through patient activation. Moreover, OHIS via mHealth apps is positively associated with PCC, while the relationship between OHIS via social media/search engines and PCC is not significant. The interaction between patients and healthcare providers regarding online health information positively moderated all indirect paths. Notably, a great proportion of older adults (77.7%) engaged in discussions about online health information with healthcare providers. These findings emphasize the importance of considering various media channels and highlight the pivotal role of patient activation in bridging the gap between OHIS and satisfactory healthcare interactions, especially in the Chinese context.
尽管老年人在线寻求健康信息(OHIS)的现象日益普遍,但其对以患者为中心的沟通(PCC)结果的影响仍不明确。本研究借鉴斯特里特在医疗问诊中的沟通生态框架,考察了患者激活在社交媒体、搜索引擎和移动健康应用程序(移动医疗应用)这三种媒体渠道的OHIS与PCC之间关系中的中介作用。此外,还考察了医患对在线健康信息讨论的调节作用。对916名年龄在60至78岁之间的中国老年人进行了全国性调查。研究结果表明,这三种渠道的OHIS可通过患者激活间接增强PCC。此外,通过移动医疗应用的OHIS与PCC呈正相关,而通过社交媒体/搜索引擎的OHIS与PCC之间的关系并不显著。医患之间关于在线健康信息的互动对所有间接路径均有正向调节作用。值得注意的是,很大一部分老年人(77.7%)与医疗服务提供者进行了关于在线健康信息的讨论。这些发现强调了考虑各种媒体渠道的重要性,并突出了患者激活在弥合OHIS与令人满意的医疗互动之间差距方面的关键作用,尤其是在中国背景下。