Caputo J S
Bull Med Libr Assoc. 1985 Oct;73(4):373-82.
C.E. 669, offered for three years, was MLA's first personal development continuing education course. Participants were asked to respond to a follow-up survey about their current assertive philosophy, awareness, and behavioral repertoire. They were also assessed by the Librarian's Assertiveness Inventory, a tool that indicates patterns of behavioral responses, for which some normative data were available from librarians who had not taken the class. Class participants were found to be more likely to behave assertively and less likely to behave aggressively than librarians who had not taken the class. In nine out of ten situational categories, librarians who had taken the class demonstrated assertive response patterns. They also reported remembering and using more than one third of the behavioral techniques covered in class, with particular use of the nonverbal techniques. A majority saw themselves as more assertive since taking the class, although most believed that others viewed them much the same as they had prior to the class. Positive progress toward reaching specific behavioral goals was also reported.
公元669年开设，为期三年的课程是美国医学图书馆协会的首个个人发展继续教育课程。参与者被要求就他们当前的自信哲学、意识和行为表现进行后续调查。他们还通过图书馆员自信量表进行评估，这是一种表明行为反应模式的工具，对于未参加该课程的图书馆员可获取一些标准数据。结果发现，与未参加该课程的图书馆员相比，参加课程的参与者更有可能表现出自信，而不太可能表现出攻击性。在十分之九的情境类别中，参加课程的图书馆员表现出自信的反应模式。他们还报告说记住并使用了课堂上讲授的超过三分之一的行为技巧，特别是非语言技巧。大多数人认为参加课程后自己变得更加自信，尽管大多数人认为其他人对他们的看法与上课前大致相同。报告还显示在实现特定行为目标方面取得了积极进展。
