The mediating role of psychological resilience in the relationship between workplace violence and job stress among healthcare workers.

BACKGROUND

Workplace violence is a widespread, global public healthcare concern among healthcare employees. The present study aimed to examine the mediating role of psychological resilience in the relationship between workplace violence and job stress among healthcare employees.

MATERIALS AND METHODS

The population of the study, which had a descriptive and correlational design, consisted of all healthcare employees working in a hospital in the southeast of Turkey, and the study was completed with 515 healthcare employees. The data were collected between 20.05.2024 and 15.09.2024 using a face-to-face interview technique with a data form consisting of 4 sections. The data collection form consists of 4 sections: socio-demographic characteristics, Psychological Violence Behaviors at Workplace Scale, A Work Stress Scale-20, Brief Psychological Resilience Scale. The data were then analyzed by using the SPSS software. Descriptive statistics and parametric methods, Pearson Correlation Analysis, and Linear Regression were used in the evaluation of the data, and hierarchical regression analyses regarding the mediation effect were made by using the PROCESS Model 4. A p-value < 0.05 was accepted as significant in the analyses.

RESULTS

A total of 55.9% of the participants were female and 44.1% were male. When the occupational distribution was evaluated, the largest group was nurses with 55.3%, followed by midwives with 12.6% and physicians with 7.4%. The total mean score on the Scale of Psychological Violence Behaviors in the Workplace was 37.27 ± 39.51, the total mean score on the Short Psychological psychological resilience Scale was 20.41 ± 4.32, and the total mean score on the Job Stress Scale was 46.51 ± 20.72. A negative and significant relationship was detected between the psychological psychological resilience scale total score and the total score of Psychological Violence Behaviors in the Workplace. A positive and highly significant relationship was detected between the total score of the Job Stress Scale and the total score of Psychological Violence Behaviors in the Workplace. A negative and significant relationship was detected between psychological resilience and job stress. The effect of psychological violence in the workplace on psychological resilience was significant.

CONCLUSION

This study suggests that workplace violence increases job stress by weakening psychological resilience. Psychological resilience plays a partial role in moderating this effect. Reducing the negative impacts of Job Stress and psychological violence on individuals and protecting and developing the psychological resilience of healthcare staff is a critical priority for the well-being of employees and for institutions to achieve their sustainable targets.