Family-centered care for the bereaved.

The death of a child is a severe and profound loss to all family members. The many tasks of the grieving process can be supported and facilitated by a bereavement program. The Whispers of Hope Bereavement Program at Duke University is a comprehensive, family-centered program providing periodic telephone contacts with a bereaved family, a series of letters containing grief education and support materials, and an annual Day of Remembrance for families and staff. A bereaved parent, clinical nurse specialist, and chaplain share program coordination at a cost per year of less than $20.00 per family. Program evaluation efforts to date suggest a high level of family satisfaction with the program.