O'Donnell M, Proberts M, Parker G
Psychiatry Unit, Prince of Wales Hospital, Randwick, New South Wales, Australia. o'
Aust N Z J Psychiatry. 1998 Dec;32(6):873-9. doi: 10.3109/00048679809073878.
The aim of the present paper was to describe the development of a consumer advocacy program within the Eastern Suburbs of Sydney (NSW, Australia).
The program was developed within the context of a research project that investigated the effect on outcome of client-focused approaches to community case management for clients with schizophrenia and bipolar disorder.
While the development of the advocacy program was limited by the constraints imposed by the research methodology, the study provided the opportunity to delineate the process involved and identify key components that need to be incorporated into future advocacy programs.
The main guidelines determined were that consumer participation in service delivery needs to be flexible, consumer driven, have broad-based support, ready access to supervision and debriefing, ongoing training and clear job descriptions. Given adequate support, autonomy and funding, consumer advocates can provide a much needed resource for their fellow consumers.
本文旨在描述澳大利亚新南威尔士州悉尼东郊一项消费者维权项目的开展情况。
该项目是在一个研究项目的背景下开发的，该研究项目调查了以客户为中心的社区病例管理方法对精神分裂症和双相情感障碍患者治疗结果的影响。
虽然维权项目的开展受到研究方法所施加限制的制约，但该研究提供了一个机会来描绘所涉及的过程，并确定需要纳入未来维权项目的关键组成部分。
确定的主要指导方针是，消费者参与服务提供需要灵活、由消费者驱动、有广泛的支持、能够随时获得监督和汇报、持续培训以及明确的工作描述。在获得足够的支持、自主权和资金的情况下，消费者维权者可以为他们的同伴消费者提供急需的资源。
