Burda D
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When it comes to total quality management, Harvard Community Health Plan has two personalities. It's using the principles espoused by such TQM gurus as Joseph Juran to reduce costs and improve quality in its clinics and offices. But HCHP also is enhancing its image in the healthcare industry by teaching TQM principles to others for big bucks.
说到全面质量管理，哈佛社区健康计划有两面性。它运用诸如约瑟夫·朱兰等全面质量管理大师所倡导的原则，在其诊所和办公室降低成本并提高质量。但哈佛社区健康计划也通过向他人传授全面质量管理原则赚大钱，从而提升自己在医疗行业的形象。
