Hill D S
Faculty of Pharmaceutical Sciences, University of British Columbia, Vancouver.
Can J Hosp Pharm. 1991 Feb;44(1):17-24, 50.
The grievance process provides a formal mechanism for dealing with worker-management disputes arising from the application of negotiated collective agreements. This paper examines the literature describing the direct and indirect functions of the grievance process, grievance procedure language, and arbitration. Some of the unique features of labour relations and the grievance process in the public sector are also reviewed. Pharmacy Managers are encouraged to improve their personnel management skills by developing a greater understanding of the grievance process. A number of recommendations are provided to assist the Pharmacy Manager in the handling of grievances.
申诉程序提供了一个正式机制，用于处理因适用协商达成的集体协议而产生的劳资纠纷。本文审视了描述申诉程序的直接和间接功能、申诉程序语言及仲裁的文献。还回顾了公共部门劳资关系及申诉程序的一些独特特征。鼓励药房经理通过更深入了解申诉程序来提高其人员管理技能。提供了一些建议，以协助药房经理处理申诉。
