Singh J, Wood V R, Goolsby J
Case Western Reserve University, Weatherhead School of Management, Cleveland, OH 44106.
J Ambul Care Mark. 1990;4(1):105-15. doi: 10.1300/j273v04n01_10.
The measurement and tracking of patient satisfaction is an area of increasing importance today. Because of this importance, researchers have begun to more closely examine conceptual, operational and research design issues implicated in this measurement. In this context, this paper focuses on selected research design issues. Three key issues are discussed; namely, appropriate measures, item phrasing and data collection approaches. Issues, problem areas and suggested recommendations are provided. We hope our discussion will help future researchers achieve better and more meaningful measurement of patient satisfaction.
患者满意度的测量与跟踪在当今是一个日益重要的领域。鉴于此重要性，研究人员已开始更深入地审视与此测量相关的概念、操作及研究设计问题。在此背景下，本文聚焦于选定的研究设计问题。讨论了三个关键问题，即恰当的测量方法、项目措辞及数据收集方法。文中给出了相关问题、问题领域及建议。我们希望我们的讨论能帮助未来的研究人员更好、更有意义地测量患者满意度。
