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Case management is one of the more popular buzzwords in the health care marketplace today. It is also commonly misunderstood. Virtually all providers have some experience with case management activities, either as direct providers of service, or as health care providers who interact with other agencies that practice case management on behalf of clients. This article will define some of the leading organizational models of case management programs and explain the implications of their alternative practice philosophies. This discussion is followed by an outline of the essential core elements of any case management program. Agencies can compare their own case management methods to widely recognized standards that characterize successful strategies used by different organizations throughout the United States.
病例管理是当今医疗保健市场中较为流行的流行语之一。它也常常被误解。几乎所有的医疗服务提供者都有一些病例管理活动的经验，要么是作为直接的服务提供者，要么是作为与代表客户实施病例管理的其他机构进行互动的医疗保健提供者。本文将定义一些病例管理项目的主要组织模式，并解释其不同实践理念的影响。随后是对任何病例管理项目基本核心要素的概述。各机构可以将自己的病例管理方法与广泛认可的标准进行比较，这些标准体现了美国不同组织所采用的成功策略的特点。
