Hopper A
East Birmingham Hosptial.
Health Serv Manage. 1991 Oct;87(5):216-8.
Outpatients departments are prime targets for quality assurance. They are probably the most visible department of a general hospital in terms of patient throughput and, clearly, the service quality standards projected to patients will significantly influence their perceptions of the hospital as a whole. Angela Hopper describes a research project funded by the Institute's Health Services Management Development Trust.
门诊部是质量保证的主要目标。就患者接待量而言，门诊部可能是综合医院最引人注目的科室，显然，向患者展示的服务质量标准将极大地影响他们对整个医院的看法。安吉拉·霍珀描述了一个由该研究所卫生服务管理发展信托基金资助的研究项目。
