Jacobsen T J
Comput Healthc. 1991 Oct;12(10):38-40, 42.
The healthcare industry is beginning to realize that its services and information systems need to be customer-centered. The author contends that not only is the patient a primary customer of the healthcare provider, but the patient's physician, employer and insurerer are also "customers" who need patient-related information. These interrelationships demand integration.
医疗保健行业开始意识到其服务和信息系统需要以客户为中心。作者认为，患者不仅是医疗保健提供者的主要客户，而且患者的医生、雇主和保险公司也是需要患者相关信息的“客户”。这些相互关系需要整合。
