Moore S T
School of Social Work, Missouri University, Columbia 65211.
Health Mark Q. 1992;9(3-4):29-36. doi: 10.1300/J026v09n03_04.
The production satisfaction is central to the delivery of mental health and human service. The most critical factor in service delivery is providing quality care. However, the ways in which services are delivered impacts the perception of quality. This paper provides a model for maximizing satisfaction among client and other important public of mental health and human service organizations.
生产满意度是心理健康和人类服务提供的核心。服务提供中最关键的因素是提供高质量的护理。然而，服务的提供方式会影响对质量的认知。本文提供了一个模型，以最大限度地提高心理健康和人类服务组织的客户及其他重要公众的满意度。
