Benson H H
Jesse Holman Jones Hospital, Springfield, TN.
J Healthc Qual. 1993 Jan-Feb;15(1):6-8, 23. doi: 10.1111/j.1945-1474.1993.tb00072.x.
Even the most well-intentioned healthcare managers will encounter roadblocks to successful implementation of continuous quality improvement as long as fear remains pervasive in the workplace. This article discusses the roots of fear, explains how fear impedes improvement efforts, and describes methods to identify and eradicate fear.
只要恐惧在工作场所依然普遍存在，即使是最善意的医疗保健管理者在成功实施持续质量改进时也会遇到障碍。本文探讨了恐惧的根源，解释了恐惧如何阻碍改进工作，并描述了识别和消除恐惧的方法。
