家庭护理协调与提供者合作的全面质量管理模型。
A TQM model for home care coordination & provider partnering.
作者信息
Smith B A
机构信息
Northern California Region of Care Home Health Services, Inc., San Leandro.
出版信息
Caring. 1993 Sep;12(9):54, 56, 58-61.
PMID:10128092
Abstract
Quality Improvement Teams can identify areas of customer dissatisfaction and raise coordinators' and caregivers' awareness of problems. Through home care coordination--whereby an expert home care nurse develops partnerships with key referral sources and facilities--they improved services and built both market share and service excellence into the wellness continuum.
摘要
质量改进团队可以识别客户不满意的领域，并提高协调员和护理人员对问题的认识。通过家庭护理协调——即由专业的家庭护理护士与主要转诊来源和机构建立合作伙伴关系——他们改善了服务，并在健康连续体中建立了市场份额和卓越服务。
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