实验室检测：质量的故事。
The lab test: a tale of quality.
作者信息
Harari O
机构信息
University of San Francisco.
出版信息
Clin Lab Manage Rev. 1993 Sep-Oct;7(5):408-10, 412.
PMID:10128845
Abstract
Customers expect a minimum standard of quality from the goods and services they purchase. When they judge the total quality, however, they demand a whole lot more.
摘要
顾客期望他们购买的商品和服务能达到最低质量标准。然而，当他们评判总体质量时，要求就高得多了。
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