Bisognano M
Juran Institute, Wilton, CT.
Manag Care Q. 1993 Spring;1(2):53-4.
CQI is most effective when it focuses performance on chronic, critical problems and identifies the "vital few" performance benchmarks. CQI in any health care setting depends on early success, on clear lessons learned, and on the feeling of achievement and "moving forward" that this engenders throughout the organization. If there is a secret formula, it is an initial successful project.
