Leander W J
Rev Patient Focus Care Assoc. 1992 Summer:21-3.
In summary, any communications plan must meet two critical requirements if it is to successfully rally professional support for your patient focused care program. First, it must explicitly present a "vision" of the future role of professionals within your patient focused hospital. Neither your program nor these professionals benefit from them having to deduce their own future roles. Second, it must reorient the way in which these professionals view their roles. Today's almost demeaning, task-oriented view needs to be replaced with one attuned to the unique contributions professionals make now and in the future. By helping professionals "see" their future contributions, effective communications can keep your patient focused care program out of the grave and in perfect health for years to come.
总之,任何沟通计划若要成功争取专业人士对以患者为中心的护理项目的支持,都必须满足两个关键要求。首先,它必须明确展现专业人士在以患者为中心的医院中未来角色的“愿景”。让这些专业人士自行推断他们未来的角色,对你的项目和他们自身都没有好处。其次,它必须重新调整这些专业人士看待自身角色的方式。如今那种几乎有辱人格的、以任务为导向的观点,需要被一种与专业人士现在及未来所做的独特贡献相契合的观点所取代。通过帮助专业人士“看到”他们未来的贡献,有效的沟通能够让你的以患者为中心的护理项目摆脱困境,并在未来多年保持良好状态。