Sforza J, Timbie P
Hospital of Saint Raphael, New Haven, CT.
J Healthc Mater Manage. 1994 May;12(5):34-6.
At the Hospital of Saint Raphael in New Haven, CT, the system for identifying and delivering items requested in between regular deliveries to patient care units was not efficient. The Materials Services Center (MSC) staff was frustrated at having to second-guess the needs of the medical floors, and the nursing staff was irate over the number of errors in the supplies they received. In addition, floors were borrowing supplies from each other, and the charges were being lost in the shuffle. The Materials Services Department solved the problem by developing a catalog and order transaction forms that matched requests with standard item numbers and descriptions. Customer satisfaction is way up and lost charges are way down as a result.
在康涅狄格州纽黑文市的圣拉斐尔医院，用于识别和交付常规送货之间患者护理单元所需物品的系统效率低下。材料服务中心（MSC）的工作人员因不得不猜测医疗楼层的需求而感到沮丧，而护理人员则对收到的用品中的错误数量感到愤怒。此外，各楼层之间相互借用用品，费用在混乱中流失。材料服务部通过开发一个将请求与标准物品编号和描述相匹配的目录和订单交易表单解决了这个问题。结果，客户满意度大幅提高，损失的费用大幅下降。
