Shusterman A J
CMG Health, Owings Mills, MD.
Manag Care Q. 1994 Spring;2(2):19-21.
It is time to move from quality individually defined--"excellence in clinical practice"--to quality socially defined--"excellence in clinical practice combined with accessibility, affordability, positive clinical outcomes and patient satisfaction." Only through such a systemic, matrix approach to quality can the mental health industry meet the needs of the patient population.
是时候从个体定义的质量——“临床实践中的卓越”——转向社会定义的质量了，即“临床实践中的卓越，同时具备可及性、可负担性、良好的临床结果和患者满意度”。只有通过这种系统性的、矩阵式的质量方法，心理健康行业才能满足患者群体的需求。
