Alba T, Souders J, McGhee G
SunHealth Alliance, Charlotte, NC.
Manag Care Q. 1994 Spring;2(2):79-89.
Hospitals are now adopting benchmarking techniques, along with total quality management techniques, in order to provide employers with detailed data and process comparisons with hospital competitors. Traditionally, employers have relied on inpatient price and length of stay as primary measures of hospital performance. However, successful hospital benchmarking can expand those measures to include additional factors such as quality, value, and outcome. This article describes how hospitals can use internal benchmark data to create effective managed care arrangements with employers.
医院现在正在采用标杆管理技术以及全面质量管理技术，以便向雇主提供与医院竞争对手的详细数据和流程比较。传统上，雇主一直依赖住院价格和住院时间作为衡量医院绩效的主要指标。然而，成功的医院标杆管理可以将这些指标扩展到包括质量、价值和结果等其他因素。本文描述了医院如何利用内部标杆数据与雇主建立有效的管理式医疗安排。
