Koren M E, Bartel J C, Corliss J
Loyola University Medical Center, Maywood, IL.
J Ambul Care Manage. 1994 Jul;17(3):76-80. doi: 10.1097/00004479-199407000-00009.
Failed patient appointments in ambulatory care may result in decreased revenues. The purpose of this study was to determine if patient reminders would affect the "no-show" rate of a medical ambulatory care setting. Patients of 10 physicians participated in a 6-week study. Patients were randomly assigned to one of three groups: 2 weeks of appointment reminder postcards, 2 weeks of appointment reminder phone calls, and 2 weeks of no intervention. Chi-square analysis revealed significant differences between the control group and the two groups receiving interventions. Patient reminders may be a mechanism to decrease the no-show rate in ambulatory care.
门诊护理中患者预约未到可能会导致收入减少。本研究的目的是确定患者提醒是否会影响医疗门诊护理机构的“爽约”率。10名医生的患者参与了一项为期6周的研究。患者被随机分为三组：两周的预约提醒明信片组、两周的预约提醒电话组和两周的无干预组。卡方分析显示，对照组与接受干预的两组之间存在显著差异。患者提醒可能是一种降低门诊护理中爽约率的机制。
