Woodard K L
Department of Social Work, University of Wyoming, Laramie 82071.
Adm Soc Work. 1994;18(2):17-43. doi: 10.1300/J147v18n02_02.
Voluntary agreements, mandates, and contracts integrate networks of social service organizations, allowing them to function as coordinated wholes. The author reviews the history of contracting and mandating in the public sector. It is hypothesized that contracted relationships formalize agreements between local organizations dependent on others. Mandated relationships are perceived to be important by policy-makers at a state or federal level. The differential acceptance and rejection of these relationships in the community is explored. Data from social service agencies are used to compare administrators' assessments of the effectiveness of mandated and contracted relationships used to coordinate a group of agencies delivering services to children. When a mandated relationship has been formalized into a contract by a local administrator the perceived effectiveness of that relationship is higher than any other relationship in the community. If the mandated relationship has not been formalized by a contract this relationship is perceived to be the least effective. Important mandated inter-organizational ties without monetary incentives are less likely to work. Local administrators having developed the contracted ties see these ties as producing a higher level of performance.
自愿协议、指令和合同整合了社会服务组织网络，使它们能够作为一个协调的整体发挥作用。作者回顾了公共部门中合同签订和指令下达的历史。据推测，合同关系使依赖其他组织的地方组织之间的协议正式化。指令关系在州或联邦层面被政策制定者视为重要。探讨了社区对这些关系的不同接受和拒绝情况。利用社会服务机构的数据来比较管理人员对用于协调一组为儿童提供服务的机构的指令关系和合同关系有效性的评估。当地方管理人员将指令关系正式化为合同时，这种关系的感知有效性高于社区中的任何其他关系。如果指令关系没有通过合同正式化，这种关系被认为是最无效的。没有金钱激励的重要指令性组织间联系不太可能发挥作用。建立了合同关系的地方管理人员认为这些关系能产生更高水平的绩效。
