Gardiner J
Deloitte & Touche, Boston.
NAHAM Manage J. 1994 Fall;21(2):13-5.
Although reengineering may be considered by some as "the latest management fad," when applied broadly and boldly across the organization it can be a powerful driver to create sustainable and dramatic improvement throughout the organization. Thought-leading managers in healthcare should gain an understanding of the principles and concepts of reengineering and learn how to apply them to their individual situations when seeking improvements to quality, cost, timeliness, and customer satisfaction. Today's successful reengineers in healthcare, like Lori, will be tomorrow's leaders.
尽管流程再造可能被一些人视为“最新的管理时尚”，但当在整个组织中广泛而大胆地应用时，它可以成为推动整个组织实现可持续显著改进的强大动力。医疗保健领域具有思想领导力的管理者应该了解流程再造的原则和概念，并学习如何在寻求质量、成本、及时性和客户满意度提升时将其应用于自身情况。如今在医疗保健领域成功进行流程再造的人，比如洛里，将成为明日的领导者。
