Diversity management: practical application in a health care organization.

Lee Gardenswartz and Anita Rowe extend our lead author's contributions to diversity management by suggesting a framework for organizational development that can create an "inclusive" environment for enhancing the productivity and service quality of its staff. The framework includes attention to (1) individual attitudes and beliefs, (2) organizational values and policies, and (3) management skills and practices. The common ground among these three aspects is change. Gardenswartz and Rowe posit that substantial change is necessary to realize maximum value from diversity, and therefore barriers to organizational, attitudinal and managerial behavioral change must be acknowledged and overcome.