Burnett L
Westmead Hospital.
Qual Manag Health Care. 1994 Fall;3(1):1-15.
National quality award schemes can provide a detailed self-assessment process enabling an organization to assess its current position and to highlight opportunities for further improvement along the road to implementing best practice. This article describes how the Australian Quality Awards were used to guide the intermediate stages of implementation and to integrate some advanced stages of implementation of total quality management within a clinical chemistry department.
国家质量奖计划可以提供一个详细的自我评估过程，使组织能够评估其当前状况，并突出在实施最佳实践的道路上进一步改进的机会。本文描述了澳大利亚质量奖如何被用于指导实施的中间阶段，并将全面质量管理的一些高级实施阶段整合到一个临床化学部门中。
