Improving customer service by empowering staff.
作者信息
Mehalko S M
机构信息
Frederick Memorial Hospital, MD.
出版信息
MLO Med Lab Obs. 1994 Dec;26(12):40-2, 44.
PMID:10139362
Abstract
摘要
相似文献
1
Improving customer service by empowering staff.通过赋予员工权力来改善客户服务。
MLO Med Lab Obs. 1994 Dec;26(12):40-2, 44.
2
Quality through customer service. Quality case study. III.通过客户服务实现质量。质量案例研究。三。
Healthc Forum J. 1990 Jul-Aug;33(4):29-31.
3
Achieving excellent customer service through education, competency assessment, and accountability.通过教育、能力评估和问责制实现卓越的客户服务。
MLO Med Lab Obs. 1999 Feb;31(2):41-3, 56.
4
Using CQI to improve patient food service. Case 12.
Case Stud Health Adm. 1993;9:83-5.
5
Initiating a common process for continuously improving key systems that affect customer satisfaction. Case 8.
Case Stud Health Adm. 1993;9:65-8.
6
Serving clients in the lab.在实验室为客户服务。
Healthc Inform. 1995 Aug;12(8):72-3, 76, 78.
7
Hospital laboratory outreach: benefits and planning.医院实验室外展服务：益处与规划
Clin Lab Med. 2007 Dec;27(4):791-805, vi. doi: 10.1016/j.cll.2007.07.007.
8
Achieving the customer-oriented laboratory.打造以客户为导向的实验室。
MLO Med Lab Obs. 1991 Dec;23(12):29-31.
9
When a good doctor isn't hard to find. Direct mail piece drives physician referral service. Montgomery General Hospital, Olney, MD.当一位好医生不难找到时。直邮广告推动医生推荐服务。马里兰州奥尔尼市蒙哥马利综合医院。
Profiles Healthc Mark. 1992 Sep-Oct(49):14-9.
10
Lab redesign project brings massive cost cuts, improves care quality.实验室重新设计项目大幅削减成本，提高护理质量。
Patient Focus Care. 1997 Jul;5(7):73-5.
Zotero 插件