Rubenzer B F
Community Memorial Hospital, Menomonee Falls, WI, USA.
Radiol Manage. 1995 Winter;17(1):33-5.
Healthcare's focus has shifted from the institutional to the personal, requiring hospitals to carefully evaluate patient satisfaction. A carefully written survey can supply invaluable feedback from patients about their experiences in the department. The AHRA has developed and provides in this article a survey designed to measure the aspects of care that contribute most to patient satisfaction, such as length of wait, explanation of procedures and privacy, etc. When conducting the survey, use procedures that ensure a representative sample and adequate response rate. Computerized, on-site data collection is the most timely and accurate method when available. Results of the survey must receive action to correct problems and analyze perceptions of quality. CQI should be used to ensure continual improvement.
医疗保健的重点已从机构层面转向个人层面，这就要求医院认真评估患者满意度。一份精心编写的调查问卷能够提供患者对其在科室体验的宝贵反馈。美国放射学会（AHRA）已制定并在本文中提供了一份调查问卷，旨在衡量对患者满意度贡献最大的护理方面，如等待时间、手术解释和隐私等。进行调查时，要采用能确保代表性样本和足够回复率的程序。如有可能，计算机化的现场数据收集是最及时、准确的方法。调查结果必须采取行动来纠正问题并分析对质量的看法。应使用持续质量改进（CQI）来确保持续改进。
