Koch H, Davies J
Koch Consultancy Services, Cheltenham, UK.
Int J Health Care Qual Assur. 1995;8(2):21-31. doi: 10.1108/09526869510081857.
Outlines the introduction of total quality systems into all clinical services within a community-based NHS Trust in the West Midlands. Provides practical details of each aspect of the quality-planning process. Shows the commitment of clinicians to "managing quality improvement".