Health Syst Lead. 1995 Aug-Sep;2(7):2-3.
Managed care enrollees are generally more satisfied with their HMO, PPO, and POS plans than their employers expected they'd be. But both consumers and employers think health plans can improve on member services and efficient delivery of care. These results come from a Chicago Business Group on Health project involving 14 employers, 7 health plans, and 22,000 surveyed employees. The study's multi-dimensional design and emphasis on improving health plan performance make it a model from which others may learn.
与雇主的预期相比，管理式医疗参保人总体上对他们的健康维护组织（HMO）、优先提供者组织（PPO）和服务点计划（POS）更为满意。但消费者和雇主都认为健康计划在会员服务和高效医疗服务提供方面仍有改进空间。这些结果来自芝加哥商业健康组织开展的一个项目，该项目涉及14家雇主、7家健康计划以及22000名接受调查的员工。这项研究的多维度设计以及对改善健康计划绩效的重视使其成为一个可供他人借鉴的典范。
