Hiatt D, Hargrave G E
Foundation Health PsychCare Services, Inc./OHS, San Rafael, CA, USA.
Behav Healthc Tomorrow. 1995 Jul-Aug;4(4):19-22.
As managed behavioral healthcare plans experience increasing requirements to measure outcomes, create report cards and adopt other quantifiable approaches to quality management, rating the effectiveness of behavioral healthcare providers is essential. The authors describe one aspect of their company's quality management program, which uses standardized assessments of client satisfaction, problem resolution and appropriateness of care to identify highly effective therapists. This process has yielded useful results that indicate some of the characteristics of highly effective therapists in such areas as experience, gender and personality type.
随着管理式行为健康护理计划面临越来越多衡量结果、创建报告卡以及采用其他可量化质量管理方法的要求，对行为健康护理提供者的有效性进行评级至关重要。作者描述了其公司质量管理计划的一个方面，该计划使用对客户满意度、问题解决情况和护理适宜性的标准化评估来识别高效的治疗师。这一过程产生了有用的结果，表明了高效治疗师在经验、性别和性格类型等方面的一些特征。
