Netting F E, Huber R, Kautz J R
Virginia Commonwealth University, USA.
J Volunt Adm. 1995 Summer;13(4):10-21.
Data are reported from a pilot study of the ombudsman reporting system in one southeastern state. The focus of this article is the relationship between types of complaints investigated and resolved by both paid and volunteer long-term care ombudsmen operating under various auspices. Statistically significant differences exist between the resolution of complaints by volunteer and paid ombudsmen. Data are discussed in terms of the implications of these differences for the implementation of a federal mandate to increase citizen participation in long-term care facilities.
本文报告了对东南部一个州监察员报告系统的一项试点研究的数据。本文的重点是在不同赞助下工作的带薪和志愿长期护理监察员所调查和解决的投诉类型之间的关系。志愿监察员和带薪监察员在投诉解决方面存在统计学上的显著差异。本文将根据这些差异对实施一项旨在提高公民对长期护理机构参与度的联邦授权的影响来讨论这些数据。
