Strella E, Hart-Sampson K
Park Ridge Health System, Rochester, NY.
Healthc Financ Manage. 1991 Feb;45(2):44, 46, 48-9.
Although performance management has applications in many areas of healthcare facility operations, one hospital used the approach in its patient accounts department, with days in accounts receivable decreasing nearly 32 percent in less than a year's time. Through the process, employees are involved in determining specific performance goals, which are monitored department-wide and individually. Appropriate reinforcements, both tangible and verbal, are given as encouragement toward achieving identified, benchmarks.
尽管绩效管理在医疗机构运营的许多领域都有应用，但一家医院在其患者账户部门采用了这种方法，应收账款天数在不到一年的时间里减少了近32%。通过这个过程，员工参与确定具体的绩效目标，这些目标在部门范围内和个人层面都受到监控。为了鼓励实现既定的基准，会给予适当的有形和口头奖励。
