Mahlen K A
Ernst & Young, Minneapolis, MN.
Healthc Financ Manage. 1993 Sep;47(9):45-6, 48, 50.
The regular and continuous use of process improvement practices leads to superior performance, according to an international study of management practices. Process improvements enable hospitals to translate total quality management (TQM) and continuous quality improvement (CQI) initiatives into action. This article presents a step-by-step approach to process improvement in the hospital environment.
