Anderson-Miles E
MECON Associates, San Ramon, CA.
Healthc Financ Manage. 1994 Sep;48(9):58-61.
Business survival is increasingly difficult in the contemporary world. In order to survive, organizations need a commitment to excellence and a means of measuring that commitment and its results. Benchmarking provides one method for doing this. As the author describes, benchmarking is a performance improvement method that has been used for centuries. Recently, it has begun to be used in the healthcare industry where it has the potential to improve significantly the efficiency, cost-effectiveness, and quality of healthcare services.
在当代世界，企业生存愈发艰难。为了生存，组织需要对卓越的追求以及衡量这种追求及其成果的方式。标杆管理提供了一种实现此目的的方法。正如作者所描述的，标杆管理是一种已经被使用了几个世纪的绩效改进方法。最近，它开始被应用于医疗行业，在该行业中它有潜力显著提高医疗服务的效率、成本效益和质量。
